Privacy Policy

1. Information We Collect

Information you provide:

• Account information — name, email address, company name when you sign up
• Brand data — website URLs, brand names, categories, and competitor information you register
• Payment information — billing details processed through our third-party payment processor
• Communications — messages you send to us via email or support channels

Information collected automatically:

• Usage data — pages visited, features used, and interactions within the platform
• Device information — browser type, operating system, and IP address
• Cookies and similar technologies — for session management and analytics

Information from third-party sources:

• Publicly available data from AI answer engines (ChatGPT, Perplexity, Gemini, Claude, Grok, Microsoft Copilot) related to brand mentions
• Publicly accessible content from websites you register for analysis

2. How We Use Your Information

• Provide, maintain, and improve our AI visibility monitoring and optimization services
• Process brand content into AI-readable formats for analysis
• Build and maintain Brand Intelligence Models (BIM) for your account
• Monitor AI answer engines for brand and competitor mentions
• Generate insights, reports, and optimization recommendations
• Process payments and manage subscriptions
• Send service-related communications and updates
• Detect, prevent, and address technical issues or abuse
• Comply with legal obligations

3. Data Sharing & Third Parties

We do not sell your personal information. We may share information with:

• Service providers — hosting, payment processing, analytics, and customer support tools that help us operate
• AI platforms — we query public AI answer engine APIs to monitor brand mentions (no personal data is shared)
• Legal requirements — when required by law, regulation, or legal process
• Business transfers — in connection with a merger, acquisition, or sale of assets

4. Data Retention & Security

We retain your personal information for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your data within 90 days, except where retention is required by law.

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security assessments. Enterprise plans include SOC 2 compliance.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete data
• Delete your personal information
• Object to or restrict certain processing
• Data portability — receive your data in a structured format
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at hello@promptarchitect.ai.

California residents (CCPA): You have the right to know what personal information we collect, request deletion, and opt out of any sale of personal information. We do not sell personal information.

EEA/UK residents (GDPR): You have additional rights including the right to lodge a complaint with your local data protection authority.

6. Cookies & Tracking

We use essential cookies for session management and locale preferences. We may use analytics cookies to understand how our service is used. You can control cookies through your browser settings.

7. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

Ironact, Inc.
Email: hello@promptarchitect.ai